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Healthy competition is the bread and butter of capitalism, and Google is no stranger to stirring the money pot in its favor. But Google's latest decision to try its hand selling eBooks threatens to create a standards war that may prove destructive to many consumers. Read More

It's easy to hang on every positive word a customer utters, and quietly dismiss any negative criticisms, but as Richard Branson points out in this short interview segment with Seth Godin, listening to all customer feedback should be part of your business strategy. Read More

Learn how often your Google Local listing is displayed, clicked or has driving directions generated. A great way to know if your Google Local listing is working (and improve it). Read More

There's no way to absolutely, positively prevent someone from suing you. What you can do, though, is prevent anyone from succeeding . . . and from having the litigation take its toll on your company's cash flow. Read More

The masses are screaming for standout not copycats. You want success don't copy the competition, do something different. Read More

Through its online directory, Enternships.com aims to connect SMBs and startups with entrepreneurial students, or 'enterns'. Businesses and aspiring enterns fill out a profile and advertise their needs to kick start a working relationship. Full-time, part-time, project-specific and remote placements are on offer. Enternship.com went into Read More

Customer service really brings great impact! Read the story and learn! Read More

Upholding the grand tradition of new media titles not being particularly clear, there was a lot of speculation as to what the Times saw as the role of a social media editor. It was pretty safe to assume that it wasn't simply an editor covering the social media beat — while I'm sure it would have generated a lot of ongoing buzz and attention from t Read More

Does the new credit-card law affect you and your business? Find out here; and if it doesn't, find out why it ought to. Read More

Some good how-to for all of us in here. Listen more... Read More