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A duck, a bartender, and asking the right questions about web data.

I’ve stated before that web analytics, as a whole, belong to an organization, and not to the web department, or an analyst. Deep within all the numbers and charts are facts. Some of those facts can be understood by the analyst, Read More

During a recession, especially during long, drawn out ones like we're experiencing now, there are always a few franchise businesses that seem to blow right past all of the negative economic news, and just do what they do best. In this case, they provide an inexpensive service.. Read More

To fight above your weight class, you have to believe that you can win, and then you have to take the actions that that belief enables and requires. Read More

In order to increase sales, franchisees will need to start thinking out-of-the box and working closely with their franchisors to increase sales. Here are some activities you should consider to increase revenue. Read More

Many sales people see labour Day as just the last long weekend of the summer. The ones who consistently deliver see it as an opportunity to celebrate the labour they put into winning. Read More

The small business owner (or free-lancer) is often the sole person responsible for time management, tasks, projects, deadlines, paperwork and what seems like five million other responsibilities that can have a tendency... Read More

In order to be Amazing in our business maybe we should concentrate on being the best we can be, providing outstanding service to our customers rather than being obsessed about what our competitors are doing... Read More

When there is too little activity or periods of silence, don’t attach meaning that discourages you or that prevents you from pursuing your opportunity. Read More

In this post, Chris Brogan does a write-up on Jason Fall's blog, Social Media Explorer. I happen to also like the design and set-up, and Jason falls is a good guy. If you would like to see a simple, yet classy design, read this review. Read More

I was reading a post on a forum the other day from a guy who was outraged by the poor service he'd received in a restaurant. The guy had gone to the trouble of typing up a detailed post describing the entire dining experience and naming and shaming the offending restaurant... Read More