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The average customer visits their local Costco 22 times a year. The company has become one of the largest in the U.S., with 473 outlets and more than $50 billion in sales, and is also the largest membership warehouse club chain in the world. Its founder and CEO, Jim Sinegal, has been called the Sam Walton of the 21st century for his low-key style Read More

It's not the nicest thing to do. But for small-business owners who are having difficulty collecting receivables from their customers, especially in this tight business climate, this is an extreme option that just might work. They're turning to a complaint-and-resolution Web site called Uradeadbeat.com, which seeks to make nonpaying customers or Read More

A great story about how a TypePad representative used Twitter to provide stellar customer service. Read More

A great assessment tool is available through the Maryland SBDC that can be used by anyone who is thinking of starting their own business. Read More

Slate's BizBox takes a closer look at a SurePayroll survey that gave John McCain a 64% win among small business owners and finds some good news...for Obama. Read More

Surveying your customer is a business necessity, however, asking your customers to complete a survey that takes 28 minutes and requires them to answer every single question is just absurd. Read these tips to make sure your surveys are customer-focused and customer friendly! Read More

Here are seven myths about employee surveys. They are based on the questions we've heard from cients over the years. The myths are found in bold text below and our attempt at debunking each myth follows. Read More

Business Name Blues is a 3-part series in which I talk about the experiences I had in naming my business and give tips based on lessons I've learned in the process. Part 1 will explore choosing the business name. Part 2 looks into the online aspect of business naming. Part 3 closes with the legal and tax steps necessary to ensure your business nam Read More

John Jantsch shares his top seven quick fix strategies to re-energize your marketing today! Read More

Google does a lot of things that can help local businesses market themselves and become more visible to potential customers. They recently announced a partnership with NBC that will have Google distributing ads on NBC channels while addressing local markets. Read More