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Learn, Share and Connect with other Bloggers by Joining this Bloggers Community. This is a place to connect with Top bloggers and learn from them Read More

By following a few simple steps, small business owners can turn a disgruntled customer into a brand champion. Yaniv Masjedi offers four tips to turning around a negative situation. Read More

When Hasan Syed purchased a promoted tweet to complain about British Airways, he underscored an important lesson: online customer service is critical. Read More

This whole British airways thing brought an interesting concept to light: That some people are still focused on the NUMBER of followers you have instead of WHO those followers are.

Word of mouth is at scale now. There is no avoiding it, and more importantly, there is no downplaying it. Read More

A good customer service is vital to making our business profitable and sustainable. Here are 20 practical ways to improve your customer service, make your customers happy, improve your sales and profitability, and make your business a success. Read More

Many business owners consider writing a news release and sending it to a list of journalists as a job well done. But media relations is more than that. Read More

Here are some good lessons on relationships: how to build them and sustain them and use them for good business. You can really learn a lot from this especially if you're business loves to work on its own. It is time to take things to another level and promote the traditional way. Read More

This speech you are about to listen to by Kevin Spacey has set the media and tech industry on fire about how Netflix could blow up the traditional TV industry as we know it. Spacey, a double Oscar-winner, is challenging TV networks to give "control" back to their audiences or risk losing them! Read More

When dealing with the press, only a handful of startups set out with clear and crisp messages that explain what they do, how they’re different and why their product matters. Stand out by being one of them and avoiding some other common mistakes. Read More

Want to know the value of relationships to a business? Well, they are really important. This is why any good business owner will do anything for some good connections. Here are 9 ways to strengthen those relationships. Read More