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Successful customer service and football. What do they have in common? They both rely heavily on huddles. Think about it. In football, the huddle is when the play and strategy is discussed. It’s when they make sure that everyone has what they need to make the play and score the touchdown, Read More

When two or more businesses share information and get the idea to pool their resources for the greater benefit of all involved, the amorphous “joint venture” is often identified as the choice vehicle for moving forward with the shared plan for innovation. Joint ventures can create immense value thr Read More

There's certainly no shortage of franchise business opportunity websites. Some are really, really, good, and some are pretty average, looking more like advertisements for Google, than a place to shop for the best franchise opportunities. Here's the 10 best! Read More

Do you think the Wizard of Oz would have been nearly as popular if Dorothy had taken the advice of the Good Witch and followed the yellow brick road? Imagine the story line, "And so, Dorothy followed the yellow brick road and nothing happened. The end." The book would have wrapped up after about tw Read More

When entrepreneurs think of offshore, several things come to mind - cheap labor (like Chinese manufacturing sweatshops) and lost jobs. It's a horrible reality, but many jobs, especially in manufacturing and automotive, have moved overseas because of the availability of cheaper, lower skilled worker Read More

So anyway, I was in the shower and thought about something. You see earlier in the day, actually really earlier in the day, like 6am, I was talking to CEO Mark Blinn. He is the CEO of Flowserve, a fortune 500 company based in Irving, Texas. I had NO IDEA who he was or Flowserve for that matter. Read More

In these tough economic times, it may seem like a false hope to create an environment where your customers not only freely pay you for your product or service, but do so eagerly and gratefully. Ah Contre’ dear business owning friends….it perhaps is easiest in a tough economy to produce this type of Read More

Copyright law protects creative expressions of ideas fixed in tangible media. However, copyright law does not protect ideas themselves. In fact, except for information that qualifies as a trade secret (and ignoring patent law, which is a separate issue altogether), United States law does not provid Read More

Want your staff to improve their customer service skills and deliver excellent service? Then give them a pat on the back for their efforts.

All small business owners dream of having stellar customer service marks, increasing profits and customer retention, and developing sustainable customer lo Read More

Here’s the deal, companies develop personalities just like people. Since this is football season and I’m a big football fan, lets take NFL football teams as an example. Go COWBOYS!! Just sayin… So Anyway… Each team has a personality and most owners recognize this. You can even look to the owners to Read More