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While your products and public relations efforts might be what attracts customers the first time, it customer service that will keep them coming back.

Some valuable lessons and a great customer experience from UPrinting customer service.
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Some overlooked tips in managing your Facebook account and Timeline pages effectively: security tips, new features, news feed management, important links and more! Read More

Mother usually knows best and according to small business expert Nicole Fende, mom can teach us a thing or two about business finance. Have a read and celebrate mom' wisdom for Mother's Day. Read More

Sometimes sales just don’t want to happen. Sure, you work hard to find and meet new prospects, do your best to deliver powerful presentations and, nothing. It’s not a matter of talent, you know you are good at what you do, you have done some great projects to prove that. You feel that your work is Read More

One reason small business owners struggle to get clients is the lack of effective follow-up. And one cause of this is the fear of follow-up itself! I have observed this from having worked with and interviewed many small business owners in the course of my work. Below, I share a few simple but power Read More

The need fill a void in the Internet advertising industry, and make a great online business idea; learn from Ad2Charity, a business that does just that. Read More

Most people complain about Google’s algo updates, but consider that the same percentage of sites that moved down also moved up; can I hear somebody say – “ain’t that sweet!” Read More

One of the difficulties that many face when self-employed is finding health insurance that works for them. Here are some tips to help you. Read More

One of my favorite social-media-fueled trends over the last year or so has been the resurrection of Betty White's career. Her 73-plus-year journey has been an inspiration ... and it's taught me a few things about social media. Read More

I’m fully convinced that both inspiration and perspiration are always required in a startup. Yet many people seem to be stuck on one end or other of this equation – all perspiration with no dream, or all inspiration with no reality. Success is the right balance of both for fun and profit. Read More