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Many local businesses are content if customers seem “generally satisfied.” Others aspire to something more — they seek the kind of passionate customer satisfaction that inspires glowing thank you letters and backyard fence referrals. Here are eight ways to spark customer love:

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With all of the frenzy surrounding Black Friday deals, and how they can benefit customers, businesses need to take some time out to consider whether or not offering deep discounts is best for their own businesses. Read More

This is a comprehensive Guide to giving gifts to clients and employees this Holiday season. It includes information about:

- Who to give gifts to

- 5 Gifting mistakes to avoid, including whether re-gifting is appropriate

- Tips for shipping packages
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Sharing content on the major social networks and bookmarking sites (Facebook, Twitter, Google+, StumbleUpon, Digg, and Reddit) is a step in the right direction. But in today’s world of nonstop online publication, it is far from enough.

What about adding more resources to the list? Here are 15 Read More

Chances are that your hobby costs money, rather than bringing money in. But it doesn’t have to be that way. If you have a hobby, and a little creativity, you might be surprised at the way you can earn money from something you do for fun. Read More

Like so many other things, social media is a great communications tool that yields results over time based on hundreds and thousands of interactions, one at a time and incrementally over time. But there were a few coups to report and there were a few lessons to be learned, so here are what the pane Read More

Human raters play a vital role in Google’s quest to provide relevant and quality search results. Human raters test proposed changes to the algorithm before it is rolled out and it seems likely that they rate web pages already in the live index as well. Live user behavior with search results is also Read More

Yes, Anita; this one's for you. Several years ago, Anita Campbell, the CEO and Editor in Chief of Small Business Trends, put out a call for small business experts. Her website was starting to gain some serious traction... Read More

Credit card use is on the rise, and online spending continues to surge in Canada. Ecommerce in Canada is becoming a big business, growing to $15.3 billion a year. That may be small compared to ecommerce spending in the U.S., but it still represents a substantial increase in online spending for Cana Read More

When you buy a house, nobody calls it a “used house”. Nor a “classic house”. Not even a “pre-owned house”. It’s just a house. But for certain types of people, “used” is actually an attractive term. Read More