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Over the last four years, I have run my business from a place of fear. I worried we wouldn't make it, I worried about why the economy hadn't improved, I worried about *everything*... Read More

Learn the most typical customer service mistakes that startups make and what they should really be doing. Read More

Discusses 8 things you can do to increase the value of your business, such as re-defining your market, diversifying your customer base, etc. Read More

he Business Intelligence (BI) industry developed at a frenetic take-your-breath-away pace during 2010. In 2011 the tempo will be dialed up a few beats per minute, with a continuation of trends centered around the ease-of-use, access to, and speed of reporting and analytics. Read More

If you’ve been thinking about applying for a bank loan but feared that, in the current climate, you’d get turned down, you might reconsider. The reason: At long last, lending seems to be on the rise. That said, getting a loan or line of credit still is challenging. Read More

I’ve been interviewing really smart people on a weekly basis for about five years now. In the process, I've found that a podcast is a great plat Read More

A few weeks ago, I stopped into a business in my hometown that had a large banner hanging out front, proclaiming the phrase “Happy Holidays!” I didn’t really pay much attention to the banner until I went inside, where I overheard the owner of the shop bemoaning the community’s response to the banne Read More

When customers don't pay, it can bring a business' operations to a grinding halt. But how should business owners handle their previously loyal customers who are now facing financial hardship- especially when the business is small and the customers are local? ... Read More

In today's blog post, John Jantsch covers in importance for small businesses to focus on referrals in order to generate business relationships. Read More

Think your employees are satisfied with their jobs? You may need to think again. According to a new survey recently released by job-placement firm Manpower, 84 percent of employees plan to look for a new job in 2011. That’s an increase from just 60 percent who were planning a job search last year. Read More