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A roundup of 40 brands adept at reaching their customer base by way of Twitter. Read More

Have you ever thought about how your customer service can affect search results for your business? Before the Internet you could make a customer really mad and they couldn't do much about it. They could tell everyone they know not to go to that business, but eventually their anger would pass and they would move on. Their ability to hurt your bu Read More

These are, in order, the twenty most popular Small Business related articles from January 2009. Read More

What's the one stat that most bloggers care about the most? Is it page views, visitor location, referring sites or subscribers? I know for me and most other bloggers out there, getting more subscribers is a priority that is pretty high up on the list. Read More

In order to take your sales numbers to the highest possible level, you need to capitalize on every possible opportunity to build "genuine" relationships with other people. One of the best ways to do this is through effective story telling. Read More

Sales burnout is a common complaint that has similarities in physics. Practices and activities that have negative impacts usually involve friction in the sales process Read More

The technique is simply to turn a post upside down and make the comments the primary focus of the post rather than what you have to say. Here are a number of ways of doing this with some links to examples of where I've done it: Read More

AUP- acceptable usage policy is a set of rules applied by website owner which restrict the ways in which network or site may be used. Usually an AUP applies when the organization has global rules for operation of IT equipment by employees, students, etc. Read More

Ken Lyons from metarocketseo.com recently raised a valid point with a comment on our post SEO and Internal linking about how we arrived at the number of words required to effectively rank a web page using SEO. Read More

A payroll tax credit and breaks for business are among the tax cuts Congress will pass as part of the big economic stimulus package coming soon. Read More