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Patsy O’Connor knows QR codes better than most people. The owner/founder of CustomQRCodes.com is an evangelist for getting businesses to embrace the short code in their mobile marketing and promotion campaigns. I asked Patsy about the state of QR codes, whether they were fading in popularity (they’ Read More

In case you haven’t noticed, tablets are taking over. One in every four smartphone owners used a tablet at some point in the quarter ending April 2012, according to a comScore study reported by MediaPost. Overall, tablet use increased by about 12 percent in the past year.
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The Supreme Court’s decision on the Patient Protection and Affordable Care Act will be announced this week. But regardless what the Court decides about health-care reform, it’s unlikely to have a drastic effect on health insurance coverage currently offered by businesses, according to an Internatio Read More

The Supreme Court’s decision on the Patient Protection and Affordable Care Act will be announced this week. But regardless what the Court decides about health-care reform, it’s unlikely to have a drastic effect on health insurance coverage currently offered by businesses, according to an Internatio Read More

Autoresponders are an excellent tool for small business owners who want to distinguish themselves from their competition by providing outstanding customer service. Starting with a thank-you note for an initial purchase, announcing new products, or responding to customer inquiries, an effective auto Read More

Reaching consumers on their mobile phones is about to get a little easier—and more affordable—for small and midsized businesses, thanks to some major changes announced by Google and Facebook.
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Check out this week’s Friday Roundup for tips and ideas to help grow your business, such as generating revenue via social media and responding positively to negative online reviews. Read More

Mobile advertising is a great way to get the attention of people who are searching for your products or services—at the very point when they’re ready to buy. Because mobile has the power to help you find more customers, it’s important to consider its potential for your business. Read More

What are the top customer service complaints consumers have about retail stores? Overwhelmingly, rudeness was the biggest turn-off for shoppers in a survey of more than 6,000 consumers done for STORES by Prosper Technologies. (In STORES’ last survey on the topic five years ago, understaffed stores Read More

There’s a surprising bright spot in the U.S. small business economy: Small and midsized manufacturers are growing, according to the results of ThomasNet.com’s latest Industry Market Barometer® (IMB) survey. The poll of more than 1,600 U.S. manufacturers assessed the companies’ 2011 performance, gro Read More