HeatherStone commented on the following stories on BizSugar
Case Study of a Successful Little Business
"TJ, A 20 percent growth rate, especially one that continues over the time period you're describing, is quite incredible. I think many business owners may at times be willing to settle for less than can truly be accomplished with the right business model and the right execution. Thanks so much for sharing."Satisfied Employees Vs. Engaged Employees
"I'd rather have engaged employees than workers that are merely satisfied any day of the week. First, engagement comes from passion not just satisfaction. I want employees willing to give 110 percent, and workers who are simply satisfied may not really be go-getters. Plus, satisfied sounds as if they like us until something better comes along. It's better than having employees who are miserable, but still they wouldn't be my first choice when recruiting. "10 Team Building Actions That are Louder Than Words
"Martin, Creating a motivational culture is no small trick. I think there are companies that don't even try to do this (the reason is a bit fuzzy) and there are other companies that believe they are creating an environment that motivates workers but are instead discouraging or overwhelming them. Both are, of course, bad ideas and will only hurt your company in the end, but finding things that will truly motivate your workforce takes some time, empathy, and planning."TweakYourBiz TV talks with Entrepreneur Bill Liao
"Elaine, Thanks so much sharing this fantastic interview. I think entrepreneurs at any stage in their venture can learn a lot from guys like Bill Liao. The key is to use the talents you possess. No need to worry if you haven't taken the path others have. Most entrepreneurs out there have an amazing range of talents. The key is to figure out how to best use those talents to build your business. "Subscribe
A Missed Customer Service Opportunity
"Dave, I sympathize. Certainly delays are part of the game, as you say. But also, it seems to me airlines have a long way to go in the customer service department. This goes way beyond simply trying to accommodate passenger requests. It should include helping passengers navigate the stressful and often confusing aspects of air travel. In this business, they're supposed to be the experts. "