RossKimbarovsky commented on the following stories on BizSugar
I'm not sure I agree. Comcast is a private company in the U.S. and it has had a monopoly in many markets for decades (for cable and internet). In the bookseller space, Amazon has a near monopoly on book sales (think of how many stores have gone out of business). But, Amazon works REALLY hard on customer service, knowing that having a huge market shares allows their team to relax. But you are right that there are always young upstarts looking to compete. Often, they are able to do so by delivering a MUCH better user experience and customer service."
I'm in Chicago - I'm sure there's a local chapter. I was a trial attorney for 13 years and have had the opportunity to speak in public a great deal over the years. Something that I do enjoy from time to time (and certainly learn a great deal when I do)."
Good question, Lyceum. Before starting crowdSPRING, after we outlined our business model (explain what you need, ask creatives to submit actual designs, and pick your favorite), we wanted to test it. We posted a request for logo submissions in an online forum and offered $200 to the winning designer. We essentially tested what later became the crowdsourcing model on crowdSPRING. Dozens of designers participated and the winner was ... a janitor from Canada. Seriously - talent can live anywhere. That janitor had picked up Corel Draw to learn design and found that he was quite good at it. Rather than drive a taxi to supplement his income, he became a designer and has been very successful as a designer (I suspect he gave up janitorial services years ago). "
I took a look at TeuxDeux some time ago (after evaluating a bunch of different to-do apps). I don't recall specifically what I liked/didn't like about TeuxDeux. At the moment, I'm mostly using Asana (including for to-do functionality). I've used Wunderlist for a few years as my personal to-do list and have been pretty happy."
Front line employees for sure. In fact, in some companies (my company, crowdSPRING included), ALL employes play a big role in working with customers. Even our engineering team takes weekly turns as part of our customer service team."
I reached out to Becky and she suggested the following as a recent example: http://smallbizsurvival.com/2014/04/two-business-lessons-from-a-small-town-store.html Becky's Small Biz Survival blog (www.smallbizsurvival.com) is an outstanding read - not only for rural small business owners, but for small business owners everywhere."