ShawnHessinger commented on the following stories on BizSugar
How Not to Impress Clients – Tips on Improving Your Customer Service
"Theresa, Keeping a long term client, especially in B2B businesses where you tend to focus on more expensive and ongoing services or products, is more important than a lot of small business owners realize...until they lose that really big client that they've had for years. New customers are great, but regular bedrock business you can depend upon is where it's at. :) "8 Ways to Make Your Company More Valuable in 2011
"Great post about something too few small business owners think about...the value of their companies. This is something to think about, of course, when you're considering selling. But it's best to look at the issue well before you get to that point."Small Business News: Legal Tips for the Small Business Owner
"David! Thanks so much for your comment. I think a lot of times we focus on marketing and products (which obviously are important) without focusing on the legal aspects of how to organize a business. What fun is that, after all?! Yet, making the wrong decision about putting your business together can ruin you just as easily as a poor product or bad marketing...it's just not as sexy, I guess!"Stop Stealing My Content!
"All good points, Alastair. I think this kind of thing is something all content creators agonize over. Here at BizSugar, keeping duplicate content from being posted is also a constant worry. The thing to remember is that thieves and content scrapers run a couple of risks: 1.) that the obvious copying, when detected by the search engines, will devalue their pages in the long run and 2.) that the originator of the content will eventually report them to Google, leading to a similar or worse scenario than the one mentioned above. The key thing to remember is that, just as the record industry discovered, there is no really effective defense against pirating in a digital age. But what thieves and pirates can never steal is your originality which gives you the ability to create fresh ideas while they are left to peddle only stale copies. "Success Is Only One Paperplane Instruction Manual Away
"Learning something is never as difficult as we believe. Sometimes it's not so much a matter of following the directions as of finding the right directions, the ones that make sense to you. Not every ask is as simple as creating a paper airplane. Sometimes you will hear an explanation of how to do something you have never been able to do before and something about it will just suddenly click. Sometimes it is not the directions at all but you. Sometimes it is difficult or impossible to learn something until you are ready."Four Pivotal Insights on Hiring Leaders from the Ground Up
"Mark, The big problem with this list is that it creates the same kinds of over generalizations about leadership that it seeks to dispel. Things like eye contact or a good strong handshake are just too dependent upon personality and sometimes even cultural background, gender or other issues to be any kind of yardstick--not to mention almost impossible to judge in any kind of long distance online work environment where you may be hiring without even meeting the person face to face. And work history seems to be a paradox. We are both supposed to judge by a person's background/work history and yet at the same time we are NOT supposed to judge them that way. But perhaps the two biggest problems here are the fact that some leaders can't be hired but lead in certain circumstances once they have settled into a job or found their niche and that it is possible to pick the wrong kind of leader for your type of organization. A leader may, for example, have a vision for your organization that won't work given your business model or the character of your company and its customers. I'm not saying that it's impossible to hire leaders. I'm suggesting that leadership, just like success, is more a question of development at times than perhaps we realize. This, however, can also be good news because it means that leadership may not be as rare and hard to define as previously thought, but something that can be learned. Thanks for sharing the link! "Subscribe
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"What a great post, Brian, and thanks so much for coming back to visit with us here at BizSugar.com. And great advice we all should be following in our businesses!"