ShawnHessinger commented on the following stories on BizSugar
Air Canada – Why do we let our country’s name go on such a poor airline?
"Scott, Thanks for sharing. Great rant on lousy customer service. I guess the real question is, if cost cutting is their aim, why didn't anyone consider how to deal with the customer service problems that might arise? Of course, cutting costs is sometimes a necessity in business, especially in hard economic times. But if customer experience is aloud to degrade as a result than revenue will keep dropping until soon it will be time to cost cut again. Cutting costs is only part of the equation when fighting decreased profitability. "Turn Your WordPress Site Into A Membership Site, and Profit From It
"Hi Francisco, Great post and one I hope everyone takes note of. Great resource for turning your WordPress blog into so much more. Membership sites are certainly the rage and if you've got information to share it can be the perfect venue!"Subscribe
Small Business News: Doing Business With the World
"Hilary, Thanks for reading and contributing to the BizSugar community. We're happy to have you!"