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This is a guest post by Vinay Patankar, co-founder of Process Street, a simple, free and powerful way to manage your team's recurring checklists and procedures. You can find the original post here. I have been wanting to sync my support system Intercom with the CRM we use at Process Street—Close.
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One great experience can turn a customer into an evangelist. Do a quick search for “Zappos support stories” and you’ll find dozens of great stories the company going above and beyond for customers. There was the bouquet of flowers sent to a customer whose mother was ill. The time a support agent st Read More

Social media is one of the most powerful tools for brands to connect with the public and target customers. Due to the increasing competition and the fact that people are getting more accustomed and less impressed with traditional social media marketing strategies, innovativeness has become crucial. Read More

Everyone understands that implementing video is an absolute necessity these days if you want to be a successful brand. People see other brands growing and engaging their audience with video, and they want to reap those same rewards and benefits. Often times, though, brands enter the game without a Read More

Whether it is a meeting, a flight, an appointment or a date, ensure you are there when you say you will be there. This may feel like an old-fashioned tip to give, but it has served me well for five decades in business. Read More

I found out that the average person checks their emails 77 times per day. Seriously? Is that what people do? Back in the 90s, computers used to gleefully announce that ‘you’ve got mail’, but now clearing your inbox is cause for celebration. It’s been said email is evil, a demon, a destructive force Read More

Effectively manage your multi-channel and omnichannel marketing strategies with these proven techniques and resources. Read More

In this episode of SPI TV, I’m joined by entrepreneurial powerhouse Mike Dillard of MikeDillard.com. We’re digging deep into some of the most common struggles entrepreneurs face, specifically when it comes to managing the money we make. Read More

A few weeks ago, I had a very interesting conversation with Fortune’s Sarah Silbert, one that’s still resonating with me. Silbert was exploring Uber’s marketing partnerships and how they might be different than what we see from Lyft and others. Her hunch was that Uber not only amplifies “the on-dem Read More