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Social media is clearly not just a fad, rather a phenomenon in the business industry, and ignoring its significance to your customer service will not be a wise move for any entrepreneur. The big question now is this: Is outsourcing the best solution to social media customer service? Read More

The AP function is the most frequently outsourced process in finance and accounting departments of organizations. While it is an essential part of operations, it is a non-core business activity that requires extensive and expensive work. This is why outsourcing this part of an organization’s operat Read More

Here are some of the things that you can do to come up with a well-aggregated content. Download this FREE guide to maximizing content aggregation for your business. Read More

Studies have shown that the insurance industry will experience a huge talent gap in less than a decade when a large portion of their workforce, comprised of baby boomers, retire. The industry sector must employ several strategies to help bridge the talent gap and outsourcing can help. Read More

Customer satisfaction is vital for business success. Know how you can achieve it through your customer service email. Read More

Research and Market’s new report identifies the present landscape and future growth prospects of the APAC’s contact center outsourcing market. Read More

With hybridization, contact centers no longer have to choose between one deployment model over the other. Here's the latest update about this trend. Read More

We have predicted five customer service trends at the beginning of the year and we are happy to note that all of them are on point. With more than half of the year gone, we have come up with ten more customer service trends we believe will define the industry for the year and in the years to come. Read More

Most recent survey says that banks are slowly regaining the trust of their customer, but there are no guarantees. Innovation plus enhancing customer experience can help establish a long-term relationship with consumers and edge out competition. Read More

Omnichannel customer service seems to be a trend today, but that doesn’t mean customers actually want or need it. Here are the top reasons why and when it may be better to offer fewer customer channels instead. Read More