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So anyway, I was in the shower and thought about something. You see earlier in the day, actually really earlier in the day, like 6am, I was talking to CEO Mark Blinn. He is the CEO of Flowserve, a fortune 500 company based in Irving, Texas. I had NO IDEA who he was or Flowserve for that matter. Read More

In these tough economic times, it may seem like a false hope to create an environment where your customers not only freely pay you for your product or service, but do so eagerly and gratefully. Ah Contre’ dear business owning friends….it perhaps is easiest in a tough economy to produce this type of Read More

Copyright law protects creative expressions of ideas fixed in tangible media. However, copyright law does not protect ideas themselves. In fact, except for information that qualifies as a trade secret (and ignoring patent law, which is a separate issue altogether), United States law does not provid Read More

Want your staff to improve their customer service skills and deliver excellent service? Then give them a pat on the back for their efforts.

All small business owners dream of having stellar customer service marks, increasing profits and customer retention, and developing sustainable customer lo Read More

Here’s the deal, companies develop personalities just like people. Since this is football season and I’m a big football fan, lets take NFL football teams as an example. Go COWBOYS!! Just sayin… So Anyway… Each team has a personality and most owners recognize this. You can even look to the owners to Read More

I've built websites for small businesses for over 10 years now and over that time, I've often encountered resistance when trying to sell a website package to a brick-and-mortar business. Read More

Often when you hear the word "comfort" your thoughts go to fuzzy slippers, a big hug, the family pet sleeping beside you, being inside when the weather storms outdoors -- anything that reminds you of being safe, secure, worry-free and at peace. Growing up, most young people spend a lot of time livi Read More

What if while surfing the web you discover that someone has posted unauthorized copies of your copyrighted written materials, photos, presentations, videos or other information assets? What can (and should) you do? Attempting to contact the direct infringer is the most obvious response, but finding Read More

I've been noticing lately that about 10% of people I am friends with on Facebook update their statuses. I always thought it was because they just didn't have the time or possibly the desire to let us all know what they're up to. But recently I was talking to a colleague who said "I don't think anyo Read More

I am great at coming up with ideas -- that’s the fun part of the creation process. There’s a rush that happens when a seed idea is percolating in my head. But seeing my ideas through to the end is where I sometimes get stuck and have to push myself. When projects aren’t moving quickly everything Read More