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Digital technology has changed the way customer service is being delivered. Customers have access to your website 24/7 and often expect your customer service respond on that same timetable. HappyFox help desk software works to make this possible with what the company says are affordable solutions. Read More

Seventy percent of small to medium sized businesses polled said they will increase their digital/web-based marketing budgets in the new year.
That’s according to GetResponse, an email marketing software solution serving over 350,000 small businesses, marketers and brands.
GetResponse recently com Read More

Policy Buddy by Insureon is a two-minute diagnostic tool that lets business owners identify their commercial insurance needs based on simple facts about how they operate, including whether they sell goods or services, whether they contract for a larger company and whether they work from home.
Laun Read More

Samsung has concluded its investigation into the cause of its overheating (and sometimes even exploding or fire catching) Galaxy Note 7 devices. The company blamed its battery suppliers, saying that there were flaws in the designs for the original and replacement batteries.
But Samsung didn’t defl Read More

Design is a challenging profession and there are plenty of designers who start their careers only to quickly give up. Most designers join a large, corporate brand to keep designing without the stress of being an entrepreneur or the small paychecks that smaller companies offer. Trends in retail chan Read More

A self-survival coach is teaching her skill set to businesses to help improve office camaraderie and productivity.
Maria C. Hanna, the president of Survival Systems USA, is marketing her survival skills courses to companies as a team-building exercise, the New York Times reports. Her company succe Read More

Consumers are bracing for impact after the company behind some of America’s most popular coffee brands announced plans to increase prices by an average of 6 percent.
Folgers, Café Bustelo and Dunkin’ Donuts coffee will all be affected by global roaster and distributor J.M. Smucker, which blamed th Read More

What are your social media etiquette rules?
Do you have them for your community on the media where you engage them in discussions?
The past few Presidential elections really opened our eyes as to how important it is to create rules and content boundaries and how to use settings to control and enf Read More

President-elect Donald Trump’s decision to appoint U.S, Sen. Jeff Sessions (R-AL) as attorney general has kicked up a storm in the cannabis industry.
Many fear Sessions, a vocal opponent of marijuana, will come down hard on the business, even if they complied with their state laws. Read More

As small businesses begin to prosper and thrive, sustainability is bound to be an issue — particularly where customer satisfaction is concerned. After all, as your company grows, priorities and processes tend to change. If left unsupported, those changes could ultimately fracture your company’s rel Read More