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I miss the general, high level of customer service from my time in the United States of America. In this episode I will talk about the development of customer service to an experience, and how we could be approached by customer experience ambassadors in the future. I start out with sharing experien Read More

Yesterday I watched the documentary, Bombshell: The Hedy Lamarr Story. It was a fascinating story about an actress who was an inventor. If you are using a Wi-Fi network in order to listen to this episode on your mobile, or reading the show notes, you should send a mental thank-you note through the Read More

I am including screen dumps from the recording of this episode, using the new Backpack Studio app. With this app, I will be able to record the solo shows in an easy way. I learned about this app from listening to Libsyn’s official podcast. Back then it was called Boss Jock Studio. I will talk more Read More

My three words for this year are:

- Walk

- Talk

- Gather


I will talk more about my words during the year. You could listen to the 8th episode of Presentation (Skills) in Plain English podcast regarding my process of picking these words. The episode will be published on January 11. F Read More

Facebook is the world’s most popular social network. So businesses should pay constant attention to the platform and its changing features. This year, the social media giant saw many updates that could impact small business users. Read More

The November ADP Small Business Report says there was an increase of 46,000 jobs for the month in private-sector small business employment.

The ADP data for small business specifically looks at companies with 49 or fewer employees. With small businesses accounting for 58.9 million employees in t Read More

When it comes to search, Google has no equal, but the company just doesn’t seem to get messaging right. The shutting down of Allo two years after it was announced at I/O 2016 is the latest example.

Google officially announced it is shutting down Allo after pausing further investment in the app e Read More

As a business owner, it’s important to be positive and optimistic for the most part. However, if you plan on being in business in the long run, it’s pretty unrealistic to think that nothing bad is ever going to happen.
Insurance is a great tool that can be used to protect you against the unexpecte Read More

With the 2019 tax season fast approaching, you may be looking for an easier way to file your small business tax return.
Anchor Bookkeeping looks to solve this problem by offering a new digital accounting service with personalized features including in-house bookkeepers and CPA-approved financial s Read More

Recent figures show mobile continues to be the choice for retail shoppers meaning small businesses need to pay attention if they hope to compete.
For the fashion industry, the 2018 Black Friday and Cyber Monday (BFCM) numbers reveal 56% of the sales took place on mobile devices.
Data from AI reta Read More