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Salons and stylists don't just sell services. They sell products. While some resist the sale of products, others in the profession embrace it and add to their income in the process. Read More

I'm sick up and fed with the misuse of the word "literally." Everywhere I turn, people are using the world "literally" as if it meant "figuratively." Salespeople are doing it, too. "I am hungry enough to literally eat an entire cow" means you can eat an entire cow. Don't say that unless Read More

True salesmanship in retail is all but disappeared in most sectors of the industry. Customer service and merchandising seems to rule the day at the mall. Not that customer service and merchandising aren't important, mind you, but what about the ancient art of face-to-face selling? Read More

For those who sell in consumers' homes, the in-home sales consultation is the catalyst to either sales greatness or failure. If you master the dynamics of selling in the home, you master... Read More

Sometimes the best approach to improving sales with a certain group of prospects is to tell them to buy. This group of prospects tend to be followers, not leaders. They are pleasers. They are easily confused. They often tend towards being Read More

In many ways, questions are at the heart of the selling process. Great sellers ask great questions. Mediocre sellers don't. Here are 25 great sales questions. While not perfect for every selling scenario, each is perfect at Read More

Books and articles admonish salespeople to "find the customer's pain." This can be valuable, since relief from pain is most certainly a motivation for buying. But are you missing out on Read More

New Federal Trade Commission guidelines regarding the use of customer testimonials and endorsements in advertising will start December 1, 2009. Read More

This is some very helpful stuff for males who wear pants and sell. Some females may find it helpful, too. Read More

What a great by-product of customer engagement! Read More