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So what can dealing with a toddler teach us about delivering better service to our customers? I’d like to share a few observations that I’ve garnered from my life with my spirited daughter. Read More

I’ve discovered Curry’s Auto Service, a local small business that carries on a conversation extremely well with the community and customers via a blog, Facebook, and Twitter. They even take pictures of cool customer cars and post them on Twitter!

Curry’s Auto Service has locations across Norther Read More

One of the great panels that I attended at SXSW last week was about companies that are focused on the user experience as a primary aspect of their business model . . . but it included many useful tips for any business about how to leverage the online user experience for greater success. Read More

Are you considering buying a new iPad for your small business? Maybe you already braved the crowds at an Apple store a few weeks ago, or perhaps you’re on the waiting list. If you’re still on the fence about buying an iPad (or iPads) for your business, check out this post I wrote last year about ho Read More

Are you looking for a way to attract more customers, sell more to the customers you already have and guarantee a steady stream of income to your business? Then the increasingly popular subscription sales model might be for you.
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Do you wish you could offer your employees a retirement plan to help you compete against bigger employers with hefty benefits packages? A Senate panel is planning to introduce new legislation to make it easier for small business owners to offer their employees retirement plans without busting their Read More

In today’s economy, offering discounts, sales and price cuts is almost essential for a small business hoping to attract and keep customers. But did you ever stop to think that price cuts or discounts could actually be driving your customers away?
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Do your employees see their jobs as a dead-end street? A new study from Accenture that focused on executive-level professionals found more than half of employees were dissatisfied at work. Despite this, the majority (69 percent) had no immediate plans to look for a new job. But with the economy pic Read More

If you have an ecommerce website, there’s good news and bad news. Good: The percentage of people visiting websites with the intention to make a purchase is on the rise. Bad: The number who actually manage to complete a purchase is declining, a new survey from iPerceptions found.
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It’s been a fantastic and eye-opening time at SXSW this year. Have met so many interesting people and witnessed a number of groundbreaking presentations. One of those presentations that was particularly relevant to small businesses was given by Seth Priebatsch, the Chief Ninja of SCVNGR and Leve Read More