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British Telecom are introducing a charge of £1.50 for invoices sent via the mail. This post looks at how you can incorporate paperless invoicing into your business process using CRM. Whether you charge your clients for the "privilege" of having paper sales documents is up to you! Read More

The government may not necessarily be spying on you but with weak passwords and a careless approach to logging out, you may as well leave the door to your business private life on the web wide open! Read More

Here are some common make-or-break factors for a successful B2B e-marketplace implementation, and how the same elements can be considered in terms of a hosted CRM solution adoption. Read More

No matter how good you are at managing client relationships, a solid mechanism of internal communication and organisational transparency is essential to the successful management of a business. Read More

I recently read a fascinating article listing a number of technologies which are set to disrupt our world, which got me thinking about what is affecting our own business environment. Read More

Are we already talking about the death of social media? And if so what do we need to do about it? A CRM solution allows you to keep on top of and monitor your customer interactions whichever platform they use. Read More

Just like a river that needs to flow freely, your lead management and sales funnel also need to be free of blockages to ensure your data flows and your lead generation processes work successfully. Read More

Business models today try and build and maintain customer relationships in order to extract the maximum ROI from each client, using a hosted CRM solution enables you to record and maintain all the vital customer information to assist you on this journey. Read More

Using a hosted CRM solution allows you to gain insight and inform yourself and your sales team on customer and potential client behaviour, buying trends, preferred contact methods and so much more. Read More

A project manager needs to keep control over the various aspects and activities required to complete a job and this article looks at how the projects modules in a CRM solution is the ideal place to keep track of this and ensure a successful conclusion of any job. Read More