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Some professionals actually think that the usage of Big Data only benefits large companies, but that isn’t totally right. Small businesses and start-ups actually can get the most out of it! Read More

According to customer experience leading expert, Bruce Temkin, such changes will push contact centers to morph into Relationship Hubs. How will this so called Relationship Hubs differ from contact centers? Read More

We have rounded up the Top 10 inspiring Zappos customer support stories that will challenge businesses how to become better at offering first-rate customer service experience. Read More

Companies both large and small have access to a growing stream of social data from an increasing number of sources. This stream is continually being enriched and renewed as our interactions unfold over time and as our ability to efficiently capture data about those interactions increases. Read More

We think our online business community is the best on the Web. This week’s community news and announcement roundup is a great case in point. It’s a look at some of the key issues on the minds of entrepreneurs like you. Read More

If you think that Big Data is only for large corporations, think again. Small businesses can boost their products and services by simply utilizing Big Data. Here are 5 benefits your small business can gain from Big Data. Read More