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Earlier in the week I mentioned that I have begun to solidify my view on whether or not a manager/leader should apologize. Although most responses overwhelmingly lean toward the affirmative, I think it is slightly more complicated than that... Read More

Why does ill health or death need to be the precipitating event that gets business owners doing something about 'exit planning'? Too much money gets wasted because of it and other people's lives (like spouses & children) get needlessly hurt as a result. There is a better way! Read more ... Read More

Earlier this month, Collins Dictionary announced that the word “Twitter” would be included in its next edition. Now words like 'noob', 'meh', 'mwah' and 'hmm' (see definitions below) would also be found in the new dictionary. These “words” originated from teens who converse regularly through social media sites like Facebook, Twitter and Bebo Read More

The challenge with voice mail is getting people to use it productively not as a tool of avoidance. Read More

Sometimes it's so darned easy to add revenue! Read More

When your own health, life balance and happiness improve, you can act as a role model for your clients, and inspire them through your own experience. Get to know your real self. Knowing yourself is vital both to understand what factors most affect your life balance and happiness, and also for finding a satisfying purpose in life. Read More

Managing stress in the workplace successfully needn't involve powerful medications. Managing stress requires taking an active role and to take responsibility for your own thoughts, feelings and behaviors. We cannot escape every deadline or every assurance, so, rather than trying to eliminate stress entirely, we need to attempt to manage stress as Read More

You have all probably met or even been a flirt at some time in your life.It can be no big deal if this happens in your social life, but in business it can waste a lot your time and money.What does a customer flirt typically do? Well, here are are a few examples: Read More

A wide range of tools from Facebook to Twitter are being used to deliver flu prevention tips and updates out to the public. “We need to come up with products and interesting information that people can get something everywhere, anytime.” said Jenny Backus, Health and Human Services Public Affairs. As said, social media is now their answer. Read More

Funding small business with credit cards can be a very bad idea. You probably didn't need this piece in the Los Angeles Times business section to tell you that, right? But credit crunch aside, a study finds the amount of unpaid credit card debt can be a pretty reliable indicator of whether or not your small business will survive. Again, use commo Read More