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A business plateau, just like in fitness and bodybuilding, will occur many times throughout a person’s journey on their way to success. Sometimes it’s just the natural course and there’s not much that can be done to prevent it. However other times, you find yourself in a plateau for a reason. The d Read More

Live chat. It’s all the rage, and you may have already decided that it’s the right move for your business. Read More

Scheduling. Headache inducing, fist pounding, time draining scheduling! If the very mention of “scheduling” strikes a dreadful chord within your psyche, then you know just what we’re talking about here. Read More

“Consumers probably don’t care about the Cloud – but why should they? After all, we don’t really need to know how a service is being delivered, we just need to know what it costs and that we can access it online and on our mobiles.” Read More

While there is a safe way of doing things in SEO, there also is a risky way, which is forbidden by Google.This risky way of doing search engine optimization is referred to as black hat SEO, in which certain techniques are used to gain higher rankings by breaking the search engine rules. Read More

The social help desk. Sounds a bit buzzwordy, doesn’t it? Up there with “blue sky thinking” and “disrupting” things in the latest incarnation of the word. Read More

How much time, effort and money do you spend on helping your customers and clients? What if I told you that you could slash all those variables by automating as much as possible? Read More

The iPad is like gold dust to me in business. It allows me to give tours of potential properties that may be interesting to clients while out looking at others. It also allows me to have the whole portfolio of properties to hand wherever I am. Read More

As your business goes on through successive years, you collect a body of knowledge that defines all aspects of your organization, tempering the customer relationships you forge, and shaping the actions future generations of team members Read More

If you’re responsible for your organization’s help desk, you might be wondering if business intelligence is something you should pay more attention to. The answer is a resounding “yes”, but it doesn’t have to be as alarming as it might seem. Read More