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CRM,customer relationship management, has been driven out to us as a concept by software houses for a number of years. But what is CRM and can you do it without software? Read More

What does it take to make it through the dark winter months to get to our spring harvest of sales? A commitment to the sales process and the ability to detach emotionally from specific results. Jerry Kennedy writes his premier post as a full-fledged member of the SalesBloggers. Read More

Channelship recently presented "Effective social media networking" how to improve your offline networking efforts with social networking tools such as Twitter and Linkedin Read More

Here's a recap of this year's most read articles. This list should give you a better idea of what I write about, and what this blog's readers like. Maybe you'll feel like subscribing to the RSS or email subscription feed... Read More

During the educational seminars on franchising that I present, questions are often raised from the attendees concerning the different ways that one can grow a franchise that they buy... Read More

juggleI know today’s short post might come as a surprise to regular readers of this blog, but even though I promote the heck out of social media use for small business, I see a dangerous side as well.

Some small business folks equate busy with business. The problem with social media usage is it can keep you really, really busy, without producing a dime of business. Read More

For the average small business owner, the changes to the search engine landscape mean that a few tweaks and extra steps are recommended to direct customers to your business. Here are a few SEO items to keep your eye on in 2010. Read More

Real-time search is a hot topic right now and many claim that this is proof that social media is for real and here to stay. I agree with it adding additional validation that social media is going mainstream, but I have my doubts that real-time search will last, or at least become modified. Read More

Every interaction your business has with a customer is marketing. Well, Customer Service is a huge marketing component. Do it right or die. Read More

Knowledge of the cultural baggage you carry around with you helps you to improve the cross-cultural communication skills you need for international business. Your international business success depends on how well you know yourself. Read More