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From musicians acting like Jesus to dissatisfied customers; Last week was an entertaining week for the Customer Service industry. It helps too when Kanye West stirs up another controversy to up the fun and novelty. Here’s the juice on last week’s #custserv round-up. Read More

From musicians acting like Jesus to dissatisfied customers; Last week was an entertaining week for the Customer Service industry. It helps too when Kanye West stirs up another controversy to up the fun and novelty. Here’s the juice on last week’s #custserv round-up. Read More

Personal Branding: it starts with knowing who you are and then developing the 'Where you want to go'. Here are 5 tips to get you started. Read More

One of the most important things to consider when starting your own business is your legal obligations. There is more to running a business than just thinking up a business name and getting it registered with your statutory authority. Read More

Listen in as we discuss curation and how it can build your business. You will also learn how to use other people’s content to boost your brand and become a trusted source of knowledge for your tribe. Read More

Google penalty… Manual action… Unnatural links... It’s a horrible feeling. For a business owner, manager or marketing professional, having your website get hit by a Google penalty can be one of the most terrifying experiences of your career. Here's what to do. Read More

As a designer you’ll realize that circles are the strongest shape in design. Circles seem to be making a comeback. The circle is a perfect shape, it is the same no matter how you look at it. Read More

Campaign management services have a tendency to already have many campaigns underway. While this is good news for sales, it also means you'll be very busy. This doesn't even cover how you might switching between the ones for your clients and the ones for getting your own marketing leads. As such, a Read More

Here are five essential and easy things that will make help transform your waking hours into super productivity. There are many factors that contribute to working smart -- but planning and proper sleep are among the top performance increasers. Read More

In this post-a guest post, Laura Petrolino, from Arment Dietrich @spinsucks, discusses how to find and use customer motivation in your communications strategy. Small business owners need to read this one. Read More