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It is vital that all staff are taught how to handle complaints in a professional manner. Follow this six step method for handling complaints successfully and improve your overall customer service.

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Taking the typical product-market fit and turning it on its head to serve enterprise (dubbed the product-money fit) this article introduces a more efficient way to sell to enterprise-level customers.

Two big things here: Product and People.

Understand your customer and their needs -- how wil Read More

Are your marketing resources being utilized as efficiently as possible? Maybe your marketing messages are reaching a relevant audience, but are they reaching irrelevant consumers as well? This means you’re wasting your advertising budget on clicks that don’t turn into conversions. Or maybe your ema Read More

Wondering how you can make your employee onboarding process easier? Here are the 5 steps you need to take to improve your employee onboarding process!

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Triggers, case studies, ROI;s, all good things, but they are only a means of getting a reaction, sellers know which reactions convert best, and start there. Read More

We cover the best onboarding templates and checklists available to download and customise for your own team welcoming process.
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For many, enterprise automation is a complex and scary topic. Many team leaders believe that it takes too much work to set up your automated systems, and a huge number of people are worried that doing so will let robots take over their jobs.

It’s not true. Read More

I could have gone "there" on this one, but I didn't. But, what I did do is share my observations. Things I'm seeing and feeling with regards to how potential clients of mine are acting. As you'll see... Read More

Everyone must be on the lookout for next big career opportunity all the time. How can you prepare yourself to secure that next opportunity. Read More

As a digital coach, Dana helps people become more productive by teaching them how to make the most of technology. She first learned about Messenger bots after watching the keynote video from the Facebook 2017 F8 conference. Read More