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Communication is key in a small business. It's a key advantage. There will be plenty of opportunities to say "I'm sorry" in a small business. And done, right nothing communicates trust, accountability, acknowledgement, respect like saying "I'm sorry". Read these tips and do it right. You won't have to do it so often. Read More

The meaning of the adjective radical is "not bound by traditional ways or beliefs." Here are the "must dos" of a seasoned business unit's radical salesperson and marketer. Read More

Online strategist John Lawlor interviews Marta Kagan, author/creator of "What the F**K is Social Media?" -- a hugely popular presentation posted on Slideshow.net. "What the F**K is Social Media?" has been viewed viewed 32,380 times in less than 3 weeks! "It's been an exciting and eye-opening lesson in the power of a medium that's stil Read More

The more thorough (and/or OCD) a consumer is, the more things he or she will want to know about a company. Prices, exchange policies, and friends' experiences may all come into play. And so might Better Business Bureau credentials, which is why business owners should consider becoming members. Read More

Fifty-nine percent of recently surveyed companies executed a major market-segmentation initiative in the previous two years. Yet only 14% derived real value from the exercise. What's wrong with market segmentation? Read More

Before you buy a restaurant, Check out this article on writing a business plan Read More

Standard reference check questions have become so rote that I can rattle them off half-asleep. How long did the candidate work with you? What were the candidate's strengths and weaknesses? Was he a team player? Try these 8 questions and see what kinds of answers you get: Read More

In 1989, I left India with two dream-stuffed suitcases for college in Western Massachusetts. This was long before the wave of Information Technology swept the country, dotting business parks across once ox-plowed fields. My Swiss Air flight roared above Bombay, above the rickshaw traffic and stray cows. Despite the 6000 miles, the 23 hour plane ri Read More

Many small business owners are finding themselves in painful conversations with employees these days, chats that start with "Boss, I'm really strapped for cash — I need a raise." But many companies are also hurting and an owner may need find a way to help a staffer without involving money. Human resources professionals say that by being crea Read More

I really found the answer to be pretty simple, but not an answer I would have thought of even 8 months ago. I happen to have the very same question myself at one point, but if you do just what he's suggesting, it does work - I will say I 100% agree, it works! Read More