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In the profit-centered business, customer happiness is merely a means to an end: maximizing profits. In the customer-centered business, customer happiness is an end in itself, and will be pursued with greater interest, passion, and empathy than the profit-centered business is capable of. Read More

Standard reference check questions have become so rote that I can rattle them off half-asleep. How long did the candidate work with you? What were the candidate's strengths and weaknesses? Was he a team player? Try these 8 questions and see what kinds of answers you get: Read More

Whether you are looking for business financing, technical support or want to increase your client base, help is only a click away. Read More

As the title says, here's a list of 10 documents you need to start a business. Link is from @nfib on Twitter. Read More

MicroMentor, which has made nearly 700 mentor matches since it started in 2001, is one of a growing number of Web sites that allow prospective mentors and protégés to easily find each other. Usually, each party creates a profile detailing his or her mentoring needs or expertise that can be viewed by others. Once a match is made, the mentoring can Read More

Confessions and personal reflections of a "lifestyle" entrepreneur Read More

Credit the Celtics ride to the NBA Finals to the Big Three: KG, Paul Pierce, and Ray Allen? Nope— lean in here for the inside scoop on the Celtics rise back to the top— Read More

A great post talking about the reasonings or rationale behind why people purchase things from you instead of your competitors. Read More

How not to start a viral marketing campaign. This condom company's press release should've carried this warning: "Please wear a condom on your head before watching these videos. Our condoms are guaranteed to protect you from 99.9% of jokes and 89% of unwanted innuendos while reducing your impulse to pass on this viral video by 79%. " Read More

The Supreme Court on Tuesday adopted a broad reading of two federal civil rights laws to protect employees from retaliation when they complain about discrimination in the workplace. Retaliation complaints are a growing subset of workplace discrimination cases, because it is often easier for employees to demonstrate that they were retaliated aga Read More