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These technological innovations will not only change the way agents take calls and the way contact centers measure success, they will ultimately have a profound effect on the customer experience. Read More

The best and the worst cash-flow lesson I learned wasn’t during my two years of business school. The lesson came when my company’s product took off. Monthly sales quadrupled over a few short months. And while everyone at my company was celebrating, the enterprise nearly went broke. Read More

Don't have a large budget? You might be surprised at how affordable and easy it is to show your regular customers how much you appreciate their loyalty. Read More

Don't have a large budget? You might be surprised at how affordable and easy it is to show your regular customers how much you appreciate their loyalty. Read More

What do YOU do to help employees bond with one another? At Druva, the team is split between California and India, and the leadership does everything it can to help people feel connected. Like, say, share photos of everybody's pets.

Which is yet another excuse for you to say Awwwww at cute cats, Read More

If your business sells products online, then you understand the importance of having great product photos. But for those business owners that don’t have the skills or desire to learn about photography, there are other options. ProductPhotography offers one of those options. Read More

The Pinterest Warrior infographic features in depth walk through of Pinterest by the numbers and what it takes to gain a following. Read More

This post provides a comprehensive guide to developing and launching an effective multi-channel digital marketing strategy for your business today. Read More

This post provides a comprehensive guide to developing and launching an effective multi-channel digital marketing strategy for your business today. Read More

Social media marketing is an investment in time and energy. Though there are rarely any shortcuts to better social media marketing, quick wins like these can help push things forward and build on the strategies you already have in place. Read More