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Whose job is it--it's everyone's job. Each sales person, each customer service person, each customer facing or customer engaged person needs to constantly look at improvements---how can they do their own jobs better? Each needs to be creative, how can I do my job differently? Read More

Adrian Swinscoe announces the RARE Forum an opportunitity for business owners to create a rare business through customer service and innovation. Read More

Popularity of small business apps is a good indication of what’s worth using. This is a list of 25 top apps to consider for boosting your small business productivity. Read More

Facebook marketing is not about getting as many Likes as possible. You can have 1 million fans, but if no one is seeing your updates, it is useless. Read More

English theologian Brooke Foss Westcott said: “Silently and imperceptibly, as we wake or sleep, we grow strong or we grow weak, and at last some crisis shows us what we have become.” Another crisis is here: anemic growth, intractable unemployment, soaring health care costs, an imploding euro zone, Read More

September was a great month for content. I was able to coerce great Guest Blog posts out of some of the best insurance bloggers in the country. I want to Thank everyone who contributed to RyanHanley.com and everyone who visited during the month of September. Read More

Unfortunately, starting a business is a leap of faith. It isn’t always a given that you’ll be successful. It isn’t always a given that you will be producing a product or service that people are willing to purchase. The downturn in the economy has accentuated these issues and concerns. Read More

Is FeedBurner returning zero subscribers for your RSS Feed? Don't fret, this is the way to fix this problem using a little bit of code. Read More

You ever wonder what the Morris Worm, television in the 1960's and blogging have in common? I did...here's your answer, "A Cultural History of the Blog." Read More

Twitter is powerful marketing tool that allows brands to connect, share, develop relationships and enhance their sphere of influence. A few hurdles along the way shouldn’t deter marketers from using Twitter to its maximum potential. Read More