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“The customer is always right” is a kernel of received wisdom that has stood the test of time—and will likely remain with us for many years to come. Of course, customer service is essential to the success and viability of any service-oriented enterprise, and no manager who fails to prioritize this Read More

With 43% of recruiters saying that the image portrayed by a candidate on social media has led to a job offer it’s more important than ever to take what you share via social media seriously.
Although professional networks such as LinkedIn are the dominant target for recruiters when it comes to sour Read More

Launching some new products before the year ends? There are some methods that you can use to launch that new line. Here are some of the best ones. Read More

Although it takes time to master social media messaging to become social media savvy, there is no doubt it pays off. Time magazine claims that social media is “the most powerful tool that any business owner can use to engage customers and drive revenue growth.” Read More

Becoming trusted by your customers requires more than simply having information and insights. It requires the ability to participate with the person on the other side of the table in an engaging and compelling conversation. Sometimes those conversations are classic business discussions; sometimes Read More

In this 37-minute episode of Hack the Entrepreneur, host Jon Nastor and Vinay Patankar discuss:

- Handling your emotions, being resilient, and shipping
- The need to have a hustler’s mindset
- Why it’s crucial to hire the best people
- Writing it down, analyzing, and optimizing Read More

Marketers often spend their digital marketing budgets in the wrong ways. Discover how you can make the best of your budget expenditure. Read More

Stop Procrastinating App shares a new controversial survey and infographic revealing the unusual habits of Facebook users. The infographic is of a survey of Facebook users that reveals not only that they claim to use Facebook compulsively but also where they have accessed Facebook to update a post Read More

Do employees at your customer service call center feel like they’re dealing with more frustrated customers than ever before?
New research from Mattersight offers some insights into why this might be. According to Mattersight, more than two-thirds of customers who speak to call center reps feel fru Read More

Small businesses and startups that rely on remote marketing and sales teams face a variety of obstacles compared to companies that have their sales and marketing staffers working onsite. National software provider Citrix is trying to position itself to meet this growing demand.
Remote working over Read More