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Building a great team is nearly always the key difference between the success or failure of a business. Each person we hire contributes to not only the development of the product, but also to the productivity of the team and overall company culture. But what is a bad hiring decision? Some great ins Read More

One of the most important decisions we make daily is whether to help someone else. Here's the science behind favors and what you can do both to improve the chances someone will do you a favor and to respond when others ask you for something. Read More

If you do something that carries more risk, you are more likely to fail. That’s one reason so many people fear failure. But if you risk nothing, you risk everything. The most successful entrepreneurs take calculated risks and are always willing to fail. Read More

What do entrepreneurs and small business owners fear, and how can you take advantage of these fears to improve the success of your business? Here are four of the biggest and most debilitating fears that all entrepreneurs and small business owners experience. Read More

What are the toxic behaviors that successful leaders avoid? Here are four common toxic behaviors that prevent people from being good leaders. Read More

I’m a big fan of open offices, but I believe it’s extremely important to create an office plan that overcomes the many real challenges of open offices. Here are five strategies to help you get started. Read More

It is impossible to create a following, a customer base, or a strong team without having others support and believe in you and your product. Fortunately, persuasion can be learned. Here are three tips (backed by science) that can help you to become a master in the art of persuasion. Read More

Ninjas are agile, fast, and efficient. Business networking is typically the exact opposite. It’s often slow, confused, and discombobulated. Yet, while many people avoid it, networking is one of the most important tools in a business owner’s toolkit. Read More

You may be thinking that it’s a blast to have a market monopoly, but have you considered the ways monopolizing the market hurts you, your customers, and even your customer service team? Read More

In customer service, we hear many of the same phrases all day, everyday. As a self-proclaimed representative of the hoards of customer service workers out there, here are just a few of the things NOT to say when interacting with those of us who genuinely try to lend a hand… Read More