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I exaggerate not. I was standing on line recently doing my holiday shopping and someone asked for pink bubblegum vodka. Without batting an eye, the clerk came from behind the counter and shared with the customer that she would search the inventory and see if she had something that would suit her t Read More

As you plan for 2013, it’s time to get serious about your online marketing and do things a bit differently. What you are already doing may be working, but is there an upside to doing things differently? Here are 6 to-dos to improve your marketing in this next year. Read More

As the saying goes, ‘A picture is more effective than 1000 words’; video marketing is the watch word these days. Marketers are focusing more on video content with the advent of websites like YouTube, Vimeo and other video marketing websites. Read More

2012 was a great year for startups, and there were plenty of cool articles, videos, blog posts and other resources created by marketing experts to help entrepreneurs grow their companies. So I decided to showcase the best of those resources and share them with you. Read More

As the year comes to an end, many businesses are planning their Q1 calendars and schedules. They are also looking for ways to cut back on spending and save money. Five simple, small business tips for saving money in Q1 follow. Read More

I've used Twitter for about a month and its freed up a lot of my time allowing me to focus more on writing blog posts and spend less time on social networks.

Social media is a great way to build up traffic to your blog, mostly because the results come very quick. Read More

Contact center capacity is going up as voice becomes “sexy” again driven by mobile adoption. This is both good and bad news for enterprises. It’s good news because the contact center is becoming an increasingly important channel for managing the customer experience. Being able to have a one-on-one Read More

A story of adapting to the use of CRM software and the eventual result of never wanting to have to live without it. Read More

It’s all over the street – nobody really knows what you do there at ABC Co. It’s not like your customers or potential customers are spreading bad news about you, it’s more the fact that they’re not saying anything at all. There is no buzz. Everybody knows you but for some reason that’s not translat Read More

As 2012 draws to a close, how are you going to make sure 2013 is an even better year for your small business? One way is to pull your business plan out of the drawer (or up from your laptop) and take a look at it.
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