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Just how much does customer service matter? To put it bluntly, A LOT. Check out this list of 6 top companies with such stellar customer service that your consumer experience will leave you wanting more. Read More

When running a new campaign, many marketers pick a hashtag to accompany it. But what happens when people start piggybacking on to your hashtag and using it for things that have nothing to do with its original intention? Read More

Any business that sends regular emails to a list of subscribers has a Sender Score. Your score is a method of determining how mail servers (inbox gatekeepers, so to speak) view your reputation as a trustworthy email source.

To keep it simple, think of it this way: if you’re not monitoring your S Read More

There’s no denying the fact that a CRM makes your non-profit more efficient, but many non-profit owners and managers may be wondering—HOW does that happen? Well, it’s not just luck and, sadly, it’s not magic. Although you may be able to produce some pretty magical results if you choose the right CR Read More

When Facebook updated it's algorithm, it altered the way users view content on their site. So why did Facebook alter it's algorithm and what can your business expect to be different? Read More

Mercer’s Global Compensation Planning Report surveyed companies in over 100 countries to predict GDP, inflation, real pay increases, and unemployment for the new year. Read More

In an increasingly noisy marketplace, excellent customer service is the best way to stand out from the crowd. The popularity of social media puts your business in the spotlight, for better or worse. And while every business makes a mistake now and then, responsive customer service means the differe Read More

Collaboration has become a hot concept that's revolutionizing business. A single small business can't hope to compete with the behemoths in the field, but when many small businesses work together, amazing things can happen. Read More

At some point, all businesses need to raise capital. Luckily, there are a number of ways to raise money online these days. Here's exactly why you should be fundraising online and the most successful ways to go about doing it. Read More

Twitter has opened the door for communication without boundaries. With no boundaries, how can businesses best utilize the resources of Twitter and spend less time aligning focus? Read More