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Just about everyday we hear or read that we should always under promise and over deliver with our customers. Whilst we need to delight our customers and strengthen our relationships, there are pitfalls that you may not be aware of. Read More

The author of the popular "how to deal with difficult customers" article lays out how to handle a customer who crosses the line into abusive and profane behavior. It's happened to all of us... Read More

Facebook can be a great tool, and an occasional annoyance. What kind of Facebooker are you? There are lots of fun, interesting people you're happy to talk to when they stroll up. Then there are the other people, the ones who make you cringe when you see them coming. This article is about those people. Read More

Recruiting for a business startup can be a true challenge Guy Kawasaki has some tips on how to create that all-important team. This post follows up on a contribution by fellow bizSugar contributor who recently also posted on this topic. If you're getting started with any business large or small, recruiting the people who will help you create your Read More

Have you ever solved a gnarly problem after sleeping on it? I know I have. In fact, I've been known to sit down before bedtime and review a particularly challenging problem, just to tee it up for my mind to “work” on overnight. Read More

Some cool, fun and interesting facts about FaceBook, a few of which are sure to crack you up, just as they did to me! Check it out... Read More

In August, the average time spent on Facebook by each person hit an astonishing figure of 5h 18 mins. That's about twice of Google's 2h 46 mins average. Read More

What are some recession tips for small business? Though experts insist the recession is either ending or over, small business people are understandably wary. If you've lasted this long, how can you keep your small business from being a further casualty of the hard economic times or better yet survive for the economic recovery to come? To get some Read More

Women can make terrific franchise owners. Now, to find some... Read More

Another survey has surfaced that shows white papers to be most effective in their ability to influence key business decision makers. The results are courtesy of Eccolo Media, an industry marketing analyst that publishes an Annual Report called, "The Technology Collateral Survey Report". To access this report, please follow the link above. Read More