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No matter if you're selling jewelry, consultancy services or smartphone apps, we are all customer service representatives. Authentic customer service is more than a smile. Read More

Today on my show I have the pleasure of speaking with Linda Pond, Author/Speaker and Co-Inventor of The Fab Light, about interesting and unusual strategies you can use to get noticed in business.

Through a diverse array of experiences, Linda has had to learn how to step into the spotlight on man Read More

As a small business owner, business blogger and service provider to other small business, I’m always looking for resources that will help me improve my own business, and provide insight into the latest developments, innovations, tools and guidance on financial and tax matters. Over time, I have bo Read More

Have the changes that Klout made to the algorithm that they use to calculate scores affected how you use Klout in your social media strategy? Read More

If you signed up for a YouTube account but you haven’t figured out what to do with it, here’s your answer – start promoting your content! I know, I know…you have a list of excuses for why you didn’t make Read More

Entrepreneurs start a business for many reasons, but most are driven by money (unless, of course, you start a non-profit.) Here’s a question for you: Will you do anything for money (or to increase profits)? Read More

The recent algorithm changes on Empire Avenue upset a some of the hard core long term players and a few people left the game; others have been singled out and victimized, blamed perhaps for the changes. This is not good and it's NOT what social media is all about, but I'm hanging in there because a Read More

Though many small business owners may realize the importance of having a strong business credit profile, they may be at a loss when it comes to building it up. Much of the confusion can be traced to numerous misconceptions and conflicting messages often propagated by the credit industry itself. Read More

It is not surprising that hotels are also at the forefront of the social media revolution and are setting the groundwork where other industries will no doubt follow. The Clanard Court Hotel in Athy, Co. Kildare is one Irish hotel that is embracing social media with a highly targeted Facebook campai Read More

51 small business people weigh in on how to track expenses, even while on the road, from specific software to simple paper management processes. Read More