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I think that giant steps must be taken between “customer service,” “customer satisfaction,” and “customer retention.” Customer service, the starting point, centers on a single event or sale. Customer satisfaction, which comes next, usually builds through a number of interactions with your customer. Read More

Today’s snapshot starts with news that most small business owners are worried about money and includes a story about an Argentinean’s $750 million mistake and how to establish a positive corporate culture. Read More

Interesting infographic explaining how off-page SEO has evolved over time to stay one step ahead of Google. Read More

Employees work hard all year, and they expect a reward in December. Here's what you need to do (and what you don't). Read More

So Your Site Is Up – Now What? Well, it will take more than just building it for them to come. Luckily there are many things you can do to boost your online traffic. Read More

Establishing your credit history as a small business, though, isn’t always easy. Indeed, it can be difficult, and you may have to even put your personal credit on the line for your business. As you strive to build your credit as a business, here are some steps to follow Read More

The Young Entrepreneurs Council shares some easy-to-use apps for efficient money management on the web. Read More

You are probably taking breaks when you are working (and if you are not, then it's time to start taking them now!).

However, there is a certain type of break that you should to avoid. Check out the video to find out what it is! Read More

Many home business owners don’t bother with applying for a business licence, especially if the business involves providing services like freelancing or consulting. However, there are some benefits to applying for a business license. Read More

Networking can be a great job search tool. Before you can take advantage of a career network, you need to build one. Here are a few of the people that can be of benefit in your career network. Read More