Trust and the $5 muffin refund

Trust and the $5 muffin refund - http://carpe-diem.typepad.com Avatar Posted by d2kd3k under Customer Service
From http://carpe-diem.typepad.com 5192 days ago
Made Hot by: on July 18, 2008 1:20 am
Bruce Rasmussen's engaging personal tale combines forthrightness and whimsy, beginning with a marketer's definition of trust (which he claims to paraphrase): "A can trust B if B has the opportunity to rip A off - and chooses not to do so." Embedded in a story about muffins are some pretty provocative questions that Bruce asks about our own or Read More

Customer Service: business priority or overlooked department?

Customer Service: business priority or overlooked department? - http://www.paysimple.com Avatar Posted by Chad under Customer Service
From http://www.paysimple.com 5212 days ago
Made Hot by: on June 30, 2008 6:10 pm
Keys to providing great customer service. Read More
Do you use script books to talk to your prospects? If so, it's time to set them aside and learn this one easy skill that will move you leaps and bounds beyond your competition in network marketing. Read More

The Inside Word on Word-of-Mouth Marketing

The Inside Word on Word-of-Mouth Marketing - http://blog.guykawasaki.com Avatar Posted by waltgoshert under Customer Service
From http://blog.guykawasaki.com 5222 days ago
Made Hot by: on June 19, 2008 2:44 pm
Guy Kawasaki interviews Dave Balter, founder of Bzz Agent. Grab a free download Dave's new book, The Word of Mouth Manual II Read More

9 1/2 ways to keep your customers from leaving

9 1/2 ways to keep your customers from leaving - http://www.kiplinger.com Avatar Posted by JohnH under Customer Service
From http://www.kiplinger.com 5223 days ago
Made Hot by: on June 17, 2008 2:41 am
A growing business lives and dies by repeat customers or clients, especially in uncertain economic times like these. The problem is that most customer retention strategies are ineffective. To make matters worse, the average business hears from only 4% of dissatisfied customers -- the rest just bolt. Here are 9 1/2 ways how to get your customers Read More

Building trust by making different promises

Building trust by making different promises - http://www.clarkeching.com Avatar Posted by d2kd3k under Customer Service
From http://www.clarkeching.com 5228 days ago
Made Hot by: on June 12, 2008 3:50 pm
Many projects and products make promises that rely on faith and finger crossing, and when they fail they destroy customer trust. But making different promises, the way Apple and Google do, can wow your customers and increase their trust, loyalty, and satisfaction. Read More

The difference authenticity makes

The difference authenticity makes - http://www.harari.com Avatar Posted by d2kd3k under Customer Service
From http://www.harari.com 5231 days ago
Made Hot by: on June 9, 2008 8:40 pm
Here's the secret, and whisper it to all your sales and marketing folks, to all your service people, to anyone whose work will somehow touch and impact the customer's experience: As customers, we are absolute suckers for authenticity. Read More

What Malpractice Suits Teach Us About Customer Service

What Malpractice Suits Teach Us About Customer Service - http://trustedadvisor.com Avatar Posted by d2kd3k under Customer Service
From http://trustedadvisor.com 5246 days ago
Made Hot by: on May 28, 2008 1:41 am
The key factor in causing or preventing malpractice suits also affects your customers and clients (and employees) in the business world. Are you building happy customers or cruising for a lawsuit? Read More

Do you take responsibility for the service your company provides?

Do you take responsibility for the service your company provides? - http://blog.em4b.com Avatar Posted by JulieR under Customer Service
From http://blog.em4b.com 5250 days ago
Made Hot by: on May 21, 2008 6:17 pm
Tips on taking responsibility for the service your company provides Read More

Identify Express Service Potentials For Your Small Business

Identify Express Service Potentials For Your Small Business - http://www.usatoday.com Avatar Posted by TheProfitRepairman under Customer Service
From http://www.usatoday.com 5271 days ago
Made Hot by: on April 29, 2008 11:39 am
Take a look around your business unit, listen to your associates and customers, keep abreast of market trends and your competition, and never stop asking yourself, “Is there an opportunity to convert and deliver this or any process in the operations and sales functions to an express service module?” Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!