A Better Way to Talk With Unhappy Customers

A Better Way to Talk With Unhappy Customers - http://www.businessknowhow.com Avatar Posted by Becky under Customer Service
From http://www.businessknowhow.com 5008 days ago
Made Hot by: on November 7, 2007 6:51 am
No matter how much customer care training we conduct, some customers will dislike our service. They may become so irate that they confront us face-to-face, venting their frustrations--at times rather loudly and accusingly.

How are we likely to respond? By habit, we become defensive. We talk plenty. We contradict them, and tension rises. Far fro Read More

Now this is what I call customer service

Now this is what I call customer service - http://www.zazlamarr.com Avatar Posted by TerryJackson under Customer Service
From http://www.zazlamarr.com 5020 days ago
Made Hot by: thesmiths on October 24, 2007 10:33 pm
Wow! This is the kind of customer service that they'll be mentioning in business books for years. You never know what can happen when you add a little human kindness to your "customer policies." Kudos to Zappos! Read More

When, Why, and How to Fire That Customer

When, Why, and How to Fire That Customer - http://www.businessweek.com Avatar Posted by Becky under Customer Service
From http://www.businessweek.com 5023 days ago
Made Hot by: on October 24, 2007 1:31 pm
Getting rid of the unprofitable, the time wasters, and the crazy-makers in your midst Read More

Want to beat the top web retailers? Just answer your emails.

Want to beat the top web retailers? Just answer your emails. - http://www.ad-hoc-news.de Avatar Posted by readwacker under Customer Service
From http://www.ad-hoc-news.de 5026 days ago
Made Hot by: on October 19, 2007 6:46 pm
An astounding independent study has revealed that U.S. online retailers are failing in key areas of customer service, which has the potential to be devastating to the online retail market which is forecasted to reach $329 billion in 2010. In a mystery shopper exercise conducted from April to June 2 Read More
Customers everywhere support businesses that can create a personalized connection with them. A company that appeals to the individuality of its consumers shows that it respects its relationship beyond the sales transaction. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!