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No matter what business you're in, at some point in your career you will have to deal with an angry customer. Your challenge is to handle the situation and send the customer away thinking he or she has just done business with the greatest company on earth. Here's a six-step process to quickly resolve a customer complaint. Read More

For small businesses with limited budgets innovative marketing is a must. Here are some creative ideas to give you a little inspiration. Read More

Interviewees are experts on ways to generate more value and visibiity in how you work well with others. Practical. Inspiring. Astute interviewer Zane Safrit. Read More

I have a sales prediction for the retail industry. Read More

I recently interviewed Edible Arrangements CEO, Tariq Farid. VERY Inspiriational! Read More

Greats tips on how to use Twitter to connect with customers and actually help them rather then spam them. Read More

A fascinating article traces the brain chemistry behind why people make such irrational (and often times unethical) decisions when money is involved. Economists may treat money as a place holder, simply a tool to make exchange function more smoothly, but as real life and the current economic crisis indicate, money actually has a profound effec Read More

Get help with BOTH of these questions from this new blog post: - Who should you be following on Twitter? - How can you attract more followers? See my list of who I follow (and WHY), plus ADD your own Twitter handle to attract more followers, too! Read More

Tax expert Barbara Weltman tells you what you need to know when you estimate your taxes and complete your payroll taxes in light of the recent stimulus package. Read More