A VoC program is the key to customer success for any company that wishes to achieve delight and create advocates out of their customers.

Do you want your very own champion customer sharing their positive opinions to everyone (hmm, maybe a blog community…) on your behalf?

Listening to what the Read More
More than a decade ago, there were only two ways to contact a company – by phone or by fax. Today, you can take your pick; phone, email, live chat, SMS and social media. The list appears endless.This article highlights the benefits of consistent service quality and explains the best practices for t Read More
SaaS companies rely on their CSMs to build and develop customer relationships that will turn clients into advocates.

It’s now more important than ever that companies find the individuals that will work towards increasing retention and encourage return users. Read More
Don't overlook these factors and keep your customers satisfied while you grow.
Neglecting your customers during your busy and noisy worklife is quite likely to happen. It is absolutely certain that it will backfire at you.
Read in this article useful tips on how you can avoid dissatisfied custom Read More
This post outlines 17 actionable retention strategies intended to increase user retention and engagement on mobile and desktop apps.
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I have a challenge for you….first, I’d like you to check our list of resolutions for customer success managers. Second part of the challenge, is making this list a company-wide goal. Third part of the challenge is reporting on progress. Tell us what successful moves you made to get closer to you go Read More
Looking to improve your customer service skills in 2018? Here’s what small business owners and busy teams should read and watch this year to maximize the quality of their interactions with customers. Read More
make money with your car

How to Use the Internet and Your Car to Make More Money

#makemoneywithyourcar #internetandcartomakemoney #makeemoney #ubder #gauravkumar #easkme Read More
Check out this awesome post of Ben Mulholland from Process Street on how marketers can improve customer service.
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A list of top tactics sure to boost customer success and retention

CX ideas and tactics to implement in a solid customer success program. How to align your customer success strategy with sales, marketing, product and business development to create an overall smooth customer experience and desig Read More

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!