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It is not magic that creates the customer experience, it is the way excellent hotel performers works that creates the magic.

Working in hotels we know that even customers aren’t conscious of it, they have very definitive expectations about tangible experiences like a comfortable bed, s Read More

Customers are the mainstay of any successful business. Here are the reasons why business owners should improve relationships with customers Read More

B2C and B2B engagement isn't exactly the same, this post will cover some great ways to improve your B2B customer engagement using APIs.

Looking to improve your business’s customer engagement?

Who isn’t, right?

A great way to differentiate yourself from your competition is to implement APIs Read More

Is your healthcare practice or business focused on attracting and retaining patients? Here are some strategies for delivering excellent customer service both offline and online! Read More

Glamping, or glamorous camping, has swept the hospitality world. People in today’s urban, constantly-on world crave connection with nature. However, they don’t necessarily enjoy sleeping on rocky ground or making a tree into a makeshift toilet stall.

Hoteliers do well to capitalize on Read More

With hurricane season in full swing (June – November 2019), it’s no surprise that hospitality businesses along the Atlantic coast and the Gulf of Mexico are on high alert. In addition to the direct costs associated with loss and damage to brick and mortar, hurricanes severely impact the hospitality Read More

A deeper look at the critical steps in the customer lifecycle to streamline your way to customer retention.

By the time the customer comes to you, they have already ended their search journey and they now begin their journey with you. In an ideal world, customers would find your product easily, Read More

Selecting the right live chat software solution is a challenging task. We have outlined the top criteria to help with your business online sales and customer support. Read More

Measuring the success of your customer service strategies can be tricky if you do not know what to look out for. You might also struggle to identify flaws that need fixing.
Read More