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Posted by DorianKTB under Customer Service
From http://www.pbresults.com 5853 days ago

Imaging Spectrum Magazine's November 2008 edition features Paul Cherry's article “To Keep Buyers Coming Back, Don't Be Nice — Be Real” on page 40. In this article, Cherry reveals the secret of customer loyalty: customer engagement. Read More

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Why do some companies still do this?

Posted by jd13 under Customer Service
From http://customers1st.blogspot.com 5898 days ago

Cubric ponders why some companies automatically renew services and then don't listen to what the customer is really saying about their services. Read More

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Joseph A. Michelli--a BizBooks discussion.

Posted by BizBox under Customer Service
From http://discuss.washingtonpost.com 5925 days ago

Michelli, a customer service expert, will impart what he learned by studying the leadership strategies of executives at organizations such as Pike Place Fish, Starbucks, and the Ritz-Carlton. Submit your own questions by Friday! Read More