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For small businesses, earning customers has never been easy so small business quality remains key to help keep those customers they do have. In the made-for-PBS series Small Business School, we look at examples of businesses that are taking no chances when it comes to maintaining quality and keeping customers happy. What are you doing to maintain Read More

Meredith Poulton Eisenberg, of Yellow Highlighter Virtual Assistance, suggests six tips for controlling business costs. Recommendations include everything from evaluating subscription costs and online payment processing fees to affiliate income and occasionally raising prices. By following some of these tips, Eisenberg insists business owners can Read More

"They [CEOs] know, for example, that a strong customer franchise is critical to business success, and that doing business with people you trust is more predictable and efficient, and thus more profitable, that doing business with uninvested strangers." Read More

Making decisions are such an integral part of everyday life, that we hardly realise we're making them half of the time. From the minute we wake up in the morning we are making choices: should I get out of bed now, or can I wait a few extra minutes? Should I wear the striped shirt, or the striped bottoms? What should I eat for breakfast? Should I Read More

When Warren Buffett speaks, people listen However, when he is misinterpreted or taken out of context his words carry so much weight that they can have a large negative effect. Read More

This article will help you look to old sources of information to obtain new clients, click it! Like bees to honey, let the sugar rain down on this article! Read More

With the world in a tail spin most of the last year, being able to stay stuck in a rut is not working. This article will help you use some great tools to get yourself moving on that goal you've been putting off! Read More

This is a good story for anyone tired of dealing with the constant irritant of a Drama Queen. They cost businesses millions if not more each year in lost productivity. Check it out! POUR SOME SUGAR ON ME! Read More

Here are 8 tips to keep your customers with you by J. Roy Miller, state director for the New Mexico Small Business Development Centers. In the article, Miller says getting new customers is harder and more expensive than keeping the ones you have so don't give them up without a fight especially in tough economic times. Miller suggests showing your Read More