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How can Hotels Increase their Direct Bookings? Similar to you, I noticed trends where Hotels started to become fiercer telling customer there is more value in Direct Bookings.

Today new technology, new media, new tools, and dedicated experience frameworks provide Hotels with an unprece Read More

What if I told you that Behavioral Segmentation could help you to get the connected customer immediately start thinking about your Hotel when making a Direct Booking.

There are a whole lot of ways that technology has made us more connected, and it’s made us also able to connect people Read More

Are you frustrated over how the digital disruption impact your Hotels growth and momentum? What if I told you that new exiting Conversation Experience Marketing provides further evidence of new growth and momentum for the Hotel Industry.

Don’t worry you are not alone! A lot of Hotels t Read More

Every Hotel owner must realize that a Hotels success will depend on their employees’ success. The more empowered a member of staff feels in the workplace, the more they will be able to both grow and flourish in their role.

If you want to help your staff excel every working day, which c Read More

Today with new technology, tools, and innovative frameworks Service Automation brings a new life to the Human to Human interaction for Hotels.

Hotels now have an unprecedented opportunity to communicate with the customer within new interactive channels. Read More

There is a Customer Experience revolution that now is taking place. Take notes and model how Marriott Moments use Conversational Experience Marketing to redefine Customer Perceptions and the future. Read More

Since Social Media Marketing started to make an impact on the Hotel Industry we have started to see some important shifts in customer behaviors. And today these shifts bring on new changes in the Hotel Industry. Going forward Hotels will have to start to focus on design your brand for a Customer Ex Read More

Co-working spaces are fast becoming a global phenomenon. From Europe to the Americas, from Africa to Asia, the tide is on the rise. Almost every other hospitality player is taking note of this emerging trend. People are refusing the traditional office-style workplace. They want freedom, travel, and Read More

There are many Hotels you will find anywhere in the world today. For example, when you search for boutique Hotels in Phnom Penh on Google, you will be presented with a plethora of results for accommodation options that you can use for your vacation. Now, how do some hotels manage to rank high on th Read More

This is the time where we as Hoteliers need to be bold and innovative with new technology, transactional customer experience and prepare for the next chapter for the Hotel Industry.

Is your Hotel ready to make a blast with new transactional customer experiences?

Being an Read More