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"Having empathy is not the same thing as demonstrating empathy." The quote comes from a white paper recently published by the Center for Creative Leadership (CCL). Here are some lines that stood out: Read More

I never heard of Jim Kouzes and Barry Posner until several weeks ago (unless one of my college professors mentioned them and it just didn’t stick). Who are these guys and what makes them awesome? Read their bios here and check out these cool truths about leadership: Read More

Managers get things done by operating in two directions: inward towards his/her unit or team, and outward, toward the rest of the organization and beyond. - Great thoughts presented by Ian Cook.
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As a former manager at a Waffle House, I cannot relate to most expert management and leadership advice . "Align your staff with your company’s mission and strategy.” Heck, I never even knew what Waffle House’s mission was. The only ‘mission’ I knew: Make your store more profitable than it was last Read More

[...] But what really captured my attention was an expanded definition of diversity, which includes people with different work styles, remote employees, etc. How can an organization best 'include' people who don't fit the standard mold, either because they have a different skin color or an accent o Read More

The question is what makes a 'good' manager, not a perfect manager. Perfect managers do not exist because perfect people do not exist. But there is a big difference between good bosses and bad bosses. So what can you do to be a good boss Read More

Admittedly, some leaders are more susceptible to emotional ups and downs than others. However, every leader feels the ebb and sway of emotional highs and lows. If you aren’t careful, you’ll ride an emotional yo-yo. Dan Rockwell presents eight ways to deal with the emotional yo-yo Read More

"Them" and "we" (and words that mean the same thing) are at the core of the manager pass-through. Rather than explaining to your team member why a particular course of action is necessary for the business, you end up rationalizing - you say that you've been told to do something, and the conversation you're having is the next logical step. Read More

"I'm mad as hell, and I'm not going to take this anymore!" [...] In America today, corporate profits are high, and job creation is low. This is a potentially explosive situation. If fewer and fewer people are asked to do more and more, and then told to smile about it, their rage will grow Read More

Here’s something I [Walter Oelwein] rarely observe managers do, but is immanently useful and helpful: Keep a log of the employee’s behaviors and performance.
Here are a few reasons why it is useful Read More