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They say, a problem well stated is a problem half solved. What about typical problems with the Balanced Scorecard? I have compiled a list "BSC pitfalls" to pass to our clients, it includes:

1. Missing the difference between "KPI" and "Strategy" (Balanced) scorecard.
2. Silo thinking + used ex Read More

In 2014 most executives plan to update their business strategy; use SWOT and Balanced Scorecard for strategy description; are not happy with strategy alignment in their company. Read More

Those who think that Balanced Scorecard is the only sound strategy description framework are mistaken. Hewlett Packard, Nissan, Bank of America, and Toyota practiced and popularized Hoshin Kanri.

I wanted to share the idea about Hoshin Kanri without using high sounding business jargon and compil Read More

If you need to be telling a IT Director that he/she needs to change the type of person they hire, you’ll need to show the business context of your decision and how it drives business strategy if you are to persuade them. This is exactly what a business process map will enable you to do. Read More

I'd like to share a story/case study from the banking industry. Initially a client asked us to help him with KPIs for SLA, but as it often happens it was just a tip of the iceberg.

The major breakthrough of the analysis was really simple. The bank implemented professional surveys and started as Read More

People know the difference between lagging and leading measures. We need both of them and the main challenge is to find good leading metrics. Here is a guide... Read More

Why does a KPI tell that you’ve won when you have actually failed? Why does a KPI tell that you’ve failed when you’ve actually won? Read More

Chile-based training company implemented BSC Designer in the business simulation so that students could present a whole picture of the virtual organization and share it. Read More

Begin with the Balanced Scorecard and put it all together, understand the concept and get a clear view of the whole framework from scratch till strategy map? Read More

Does anyone besides MBA professors and consultants use SWOT?

Recently I came across a research done back in 1997 that empirically proved that SWOT does not work! It seems that SWOT is promoted as a must-use business tool in any MBA program, and numerous consultants are happy to sell it and its d Read More