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Twitter is a remarkable social media platform for businesses. It's a way to connect with new people, keep in touch with those you know, find out what's going on in your world and get your message out there. And all in 140 characters! Read More

Take a look at some of the important things you should be careful about when developing your iPhone application.
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Call center agents work with information all the time. To provide relevant and accurate answers to customers’ queries, they must be fully knowledgeable about a brand’s products and services. Read More

How right Kalev Leetaru is on Wikipedia’s decision to ban The Daily Mail as a source.
This decision, he concludes, was made by a cabal of 50 editors based on anecdotes.
I’ve stated before on this blog how Wikipedia is broken, the abusive attitude of one of its editors, and how eve Read More

Are you planning to launch a startup or do you own one? Then, you should know the significance of Big Data and its analytics in shaping your startup. Read this article and get an idea about leveraging the power of Big Data for your startup. Read More

Use these three simple tips, to make sure that you communicate your message to others, in such a way as to gain their co-operation and agreement. Read More

Conflicts are unavoidable during customer service interactions. Agents may encounter irate and frustrated customers, or they may run into unreasonable complaints and requests. In these cases, they must be able to communicate clearly with customers so they can reach a common understanding. Read More

Struggling with how to get more people to download your free checklist or template? This post is for you! It includes 6 tips to help promote your content and grow your email list. Click through for all the tips! Read More

Having happier employees could likely mean that they'll be more loyal to their job, harder working, and will provide better customer service. For those reasons, it's in your best interest to ensure that you're doing your part to raise employee morale at your business. Here a few idea to try out. Read More

Every post, every page from almost every website has photos. Why? Because it looks good and everybody loves a nice, colorful photo to describe the article. Also, let’s not forget that Google also likes pages that has photos (study on backlinko.com) and “67% of consumers note that the quality of the Read More