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A few days ago I wrote about an unpleasant experience I had at a hotel. One small annoyance, and they lost my business permanently.

When those small things are done right. Or better yet, done exceptionally well, they are the catalyst of business success. They become pleasant surprises. Read More

Losing a customer or failing to meet his or her expectations can be scary. It’s important to remember, though, that you haven’t lost them yet. Research has shown that if you resolve a complaint in the customer’s favor they will do business with you again 70% of the time. The trick is reaching out a Read More

Strategy and Tactics, often confused by people. What's the difference between them, and how their clarification can bring better results? See, how! Read More

Utilizing the 20/80 rule in business means nurturing the 20% of your customers who are responsible for 80% of your sales. Read More

For weeks now, I have been struggling trying to get ahead of my business, trying to pull it forward with all my might. The problem is that once I got in front of my business, it started trying to run me over. I found myself being chased by my own business. Read More

By Kelly Wilson

If you are one among the aspiring entrepreneurs wanting to start their own business, the first thing that you need to secure is how to fund your business. Every start up business always needs financing and you can either shoulder it using your own fund if you have sufficient savi Read More

Saving customers’ time can help to keep them buying your products or services. Here is a story how one small business saw the customer signals which led to increased customer retention and sales. As well here is how you can use this quick way to keep customers buying your products or services. Read More

Beyond the millennial crowd, food industry professionals are taking notice of who eats out and why, which is changing how major restaurateurs are reaching out to potential customers of the baby boomer crowd. Read More

So you heard that social media is in. You used it for your business promotion but you're surprised to not see results. Wondering why? Here are the mistakes that you might have committed. Read More

Maybe owning a franchise could work for you. Maybe it’s one of the silliest ideas you've heard in a long, long time. The business model rocks. But, is it for you? Find out, here. Read More