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The Japanese are very smart people, and customer service is just one aspect that they've figured out ahead of the rest of the world. Seeing business in their culture can be an eye-opening experience. Read More

Take a look at your own process; is there a point (or two) in which there’s often customer confusion? If so, what can you do to fix that? Is there a place where communication goes down a black hole, like the call button near the elevator Read More

Social Media Marketing is a helpful tool, but you have to be careful not to waste time on unnecessary and even harmful actions in your quest to make the most of this new tool. Here are six big time-wasters to be aware of Read More

Two days ago, Bizsugar led me to a really good post- "How to Find Thousands More Prospects for Your Business" and a couple of questions. What happens to the 95% of your visitors that don't convert? How can figuring it out help us develop a mature online marketing strategy Read More

There is so much talk about marketing, what works or what you should do that it can get a little overwhelming. The good news is that there are simple marketing lessons within your own families, friends and from those around you. Read More

Suggested by BizSugar advisory board member Joel Libava via Facebook, here is a great resource from Carol Roth with more than 80 strategies from many different entrepreneurs. Some of these pieces of advice are bound to contradict one another and not every piece of advice will work for every business...or even every employee for that matter. Incidentally, I first found Carol myself through another BizSugar member Sarah Shaw a.k.a. the Entreprenette. Great resource which I'm hoping everyone here at BizSugar will be sure to check out Read More

I will start a blog post series on August 1, describing the creation of a business plan for our new tea project called TeaParty.nu ("nu" is "now" in Swedish) and future tea & coffee business, Chai 'n Java. I will publish a new post every day for circa one month, following the "high-speed guide to starting a business" (3 Weeks to Startup) by Tim Berry and Sabrina Parsons Read More

Effectively preparing for any media inquiries will ensure that the potential coverage will be well received and increase the exposure of your business Read More

A blog won’t help your business. Just like that StairMaster gathering dust in your basement won’t make you thin. Or a hammer won’t help you build those shelves if you don’t pick it up Read More

Powerful tips on increasing your digital influence or circle of influence, and the power to affect and control something or someone by blogging your wa Read More